Bailey and Potter, CPA

Pallister Management : Improving company performance through quality and productivity.


We work with growing companies. They have with innovative products and services . They have expertise in one or more capabilities of design, engineering, manufacturing or support. Their products or services often reach an international market. They all need flexibility to meet customer demands.

Quality and productivity issues limit their growthand profitability. Many are struggling to achieve consistent results, have excessive customer complaints, and cumbersome work processes.

Are some of these statements true for you?

“We must improve product quality if we are going to keep existing customers and attract new ones.”

“There is an attitude among some that we don't have time to do it right the first time (but there is time to do it again).

“We handle every customer order differently. That means a lot more work and effort, and the results are inconsistent. It doesn't have to be that way.”

“Sales are growing, but profits are not.”

Our most successful clients:

Use improvement as a business strategy. Company leaders use quality and productivity improvement as a powerful approach to achieve tangible business results.

Challenge how “things are done”. They question existing policies, practices and procedures. They ask: how can we do this better?

Allocate enough time. Company leaders assign enough time of employees and management to improve their business. The leaders know the “urgency of today” must not crowd out the important work that carries the company into the future. They take the time to “ sharpen the saw ”.

“Suppose you were to come upon someone in the woods working feverishly to saw down a tree.

“What are you doing/” you ask.

“Can't you see?” comes the impatient reply. “I'm sawing down this tree.'

“You look exhausted! You exclaim. “How long have you been at it?”

“Over five hours,” he returns, “and I'm beat! This is hard work.”

“Well, why don't you take a break for a few minutes and sharpen that saw?” you inquire. “I'm sure it would go a lot faster.”

“I don't have time to sharpen the saw,” the man says emphatically. “I'm too busy sawing!”

Habit 7 is “Sharpen the Saw”. This excerpt is from Stephen Covey “The 7 Habits of Highly Effective People”.

Next: How We Work

Pallister Management
100 - 6th Ave. SW, Suite 38
Calgary, AB T2P 0P5 Canada
PHONE: (403) 540-8618
FAX:   (403) 398-0720